TERMS AND CONDITIONS

In order for us to perform the safest, most suitable treatment for you, you will be asked to complete a CRC - Client Record Card either electronically and/or paper format. 

Your CRC is confidential and will be held securely and confidentially in compliance with data protection laws.

HELEN ELIZABETH LTD. SALON POLICY

TINT/ALLERGY TESTING

It is mandatory for us to perform a tint/allergy test 48 hours prior to any tint treatment. It is very important to ensure that you do not have an allergic reaction to the tint. An example of a patch test involves a small amount of tint being applied behind your ear or to the crease of your arm. A tint test will need to be repeated if you have not had any hair, eyelash or eyebrow tinting for a period of time or if your health has changed. Same rules apply for an allergy test.

LATE ARRIVALS

All appointments are booked with an allocated time slot to allow enough time for your treatment. If you are more than 15 minutes late for your appointment, we may not be able to perform your booked treatment but may still charge you the full treatment price.

CANCELLATION POLICY

Cancellations accepted up to 24 hours before the scheduled service. Within 24 hours of the service, cancellations will be charged 50% of the scheduled cost. An unattended appointment will class as a ‘No Show’ and will be charged at full treatment cost or added to your next appointment cost.

DEPOSITS

For some appointments and at peak times throughout the year we will require a non refundable/transferable deposit. Cancellations will result in the loss of your deposit. Deposits will not be transferred to another appointment. Deposit amounts will vary depending on treatment.

COMPLAINTS

If you are unhappy with any treatment you have received from any of our staff, we ask you make management aware as soon as possible. We will do our best to ensure we rectify any issues within 2 weeks from the date of any complaint. You can forward your complaint to complaints@helenelizabethsalon.co.uk

REFUNDS

If you purchase an electrical item from us and it goes faulty, we will send the item off to the manufacturer to be repaired or replaced. It will be the manufacturers discretion how they want to respond to the faulty item.

If you have made a complaint regarding a treatment you have received from one of our staff members and have requested a refund, it will be the managers discretion as to whether a refund will be issued once we have had the opportunity to rectify the issue.

When you book with Helen Elizabeth Ltd., you are agreeing to the following terms and conditions.

• We have the right to withdraw/cancel/amend appointments without prior consent or if a valid reason occurs.
• If necessary we will disable user accounts without notice.
• We will make financial transactions due to no show of appointment as stated in our cancellation policy.
• We will not tolerate any unlawful behaviour such as hate speech or bullying.
• We will manage customer expectations, such as liability for information errors or website downtime.
• We can withdraw promotions at any time.
• Copyright rules apply to our website and social media pages. No content should be copied for commercial or non-commercial use.

GIFT CERTIFICATE/VOUCHER

Our Gift Certificate may be redeemed for products or services offered by Helen Elizabeth at the price at the time of redemption.

Our Gift Certificate is not refundable and cannot be returned or redeemed for cash or credit.

No refunds will be given for any unused portion of our Gift Certificate’s value.

We are not liable for Gift Certificates that are lost, stolen, destroyed, or used without permission.

We cannot replace lost or stolen Gift Certificates.

If the Gift Certificate’s value does not cover the full amount of the service or product, the bearer is responsible for paying the remaining balance.

Our Gift Certificate's cannot be used in conjunction with any other promotional offers or discounts or be used to purchase gift cards.

In the event of business closure or transition, outstanding Gift Certificates may be subject to cancellation.

Helen Elizabeth Ltd. reserves the right to cancel and can change the T&C’s of all Gift Certificate's at any time without prior notice.

DISCOUNTS

Helen Elizabeth Ltd. has the right to withdraw/cancel/amend any discounts without prior consent. 

All discounts are only valid with selected staff members on days and times specified and cannot be used with any other offer. If you book an appointment to receive a selected discount but have to reschedule to a day where the discount is not valid, unfortunately the discount will not be applied.